Meet Our Team
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Jerry CarlsonJerry started Carlson Insurance Agency over 25 years ago and has built it from the ground up. He has a wealth of knowledge in the insurance world and holds several professional designations, CPCU, CLU, ChFC, and LUTCF.
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Jacqueline CarlsonI have been involved fully in our family business since 2009 and I became a licensed agent in 2010. I thoroughly enjoy what I do. It has been very interesting watching the business grow as an independent agency and assisting in guiding our team with the tools and companies needed to successfully take care of our clients. I enjoy cooking, hiking, spending time at our lake cabin, and spending time with family.
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Shannon DollarI started working for Carlson Insurance Agency in December 2012 as the Front Desk Receptionist. I quickly discovered that I had a knack for writing insurance and became a licensed agent in May of 2013. I absolutely love my job and the people I work with! We have great clients and I strive to make our relationships with them professional and friendly. I was born and raised in Moscow, ID and move to Coeur d'Alene in 2004. I have 3 boys, Orion, Brayden, and Jake, who keep me very busy outside of work with sports, school, and life. My favorite thing to do with my family is to go camping. We love the outdoors and it is a great time to reconnect with no interruptions from the modern world.
Connie LeGaultI have been with Carlson Insurance Agency since April 2014, working as a Customer Service Representative. I have been working in the insurance industry as a CSR since moving to Idaho 15 years ago. I love helping the clients and always try to make their day better with a laugh and a smile when they come in. I have been married to my husband, Joe, for 25 years and we have two beautiful girls named Chelsi and Haley. We are very active parents in our children's sport of Inline Speed Skating and Roller Derby. When we are not involved with that, we love spending time at home and cruising around in a few of our collector cars. Working for Carlson Insurance has been a great transition for me and I love it! We all work together as a team to help our clients with any and all of their insurance needs.
Carrie WalkerI have worked for Carlson Insurance Agency since March 2012. I started out as part time and have worked up the commercial lines up until I had my daughter in January 2016. I am currently working as a Customer Service Representative and assist all staff with personal and commercial service. I am also a newlywed as of May 2016. We have a dog, two cats, and a rabbit!
Debbie NickersonI joined the team at Carlson Insurance in February 2016, but I have been working in the insurance industry since 2006. My passion is commercial lines, as I love to help business owners find the best coverage and pricing for their exposure. I recently moved back to Coeur d'Alene to be closer to my children and grandchildren. My hobbies include my guitar, and any activity that involves playing in the dirt, which includes my garden, flowerbeds, and yard.
Alex HeiselI started working as a receptionist at Carlson Insurance Agency in November of 2014. I quickly caught on to the way of quoting insurers, which I enjoy doing! When I am not at work, I like to spend time with family and friends. The ladies I work with are amazing and so helpful, we are like family. When you love who you work with and where you work at, it doesn't seem like work at all!
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